Quote:
Originally posted by Austintatious
My boss wants to add an answering service so that our clients never have to leave a voicemail.
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Let me see if I can restate this issue:
Your boss wants to force clients to give their personal information (including name and number) to unknown and unrelated individuals (working for a company that may or may not run background checks), who will then have to relay that same information to people in the office either by (probably unsecure) e-mail, or by phone, thereby inserting at least one, but possibly two or more additional people in the message chain (ever play the whisper game, where the message at the end is totally different from the start?), so that your clients will not have to leave a voice mail on a system sold with multiple security features that is completely controlled by your firm and that allows the person receiving the message to receive it in privacy and confidence.
Um. Yeah. Okay.
Answering services are for doctors and hookers. And doctors are switching over to automated paging/call forwarding systems that are faster and more reliable.
